Mercie Kinyanjui

Maximized sales and profitability of maize flour by prospecting and developing long-term client relationships, increasing conversion rates by 40% and annual revenue by 20%. Managed 30+ key accounts and achieved a 95% client satisfaction rate through proactive account management.

Managed social media and content strategy, boosting brand engagement by 35% and driving increased website traffic and conversions through SEO and data-driven campaigns.

Supported network and systems administration for 50+ end-users, reducing system downtime by 40% through preventive maintenance and performing AD, backups, and disaster recovery tasks.

Served as first point of contact and delivered customer service to ~100 clients daily, ensuring efficient visitor handling and administrative support.

Completed a Bachelor of Science in Information Technology focusing on core IT principles and practical systems management.

Completed a certificate program in accounting software packages to support financial and administrative functions.

Completed a Diploma in Human Resource Management covering HR practices and organizational administration.

Completed the Kenya Certificate of Secondary Education (KCSE) program.