Mercie Kinyanjui
@merciekinyanjui
Agile ICT specialist optimizing IT operations, networks, and user-focused technical solutions.
KenyaWhat I'm looking for
I am an agile, results-oriented ICT specialist with a passion for technology and improving IT service efficiency. I combine hands-on systems and network management with strong troubleshooting, maintenance, and security practices to ensure high availability and performance.
I have delivered measurable results across roles in ICT support, social media management, and sales—reducing system downtime by 40%, improving customer satisfaction, and driving digital engagement increases of 35%. I am proficient in database management, Windows Server administration, Office 365, VPNs, firewalls, and web/content tools.
I communicate effectively across cross-functional teams, train end users, and develop secure, automated solutions that streamline operations and deliver lasting value to organizations.
Experience
Work history, roles, and key accomplishments
Sales Executive
Nedali Ventures Ltd
Apr 2020 - Present (5 years 6 months)
Maximized sales and profitability of maize flour by prospecting and developing long-term client relationships, increasing conversion rates by 40% and annual revenue by 20%. Managed 30+ key accounts and achieved a 95% client satisfaction rate through proactive account management.
Social Media Manager
Adventure Vacations East Africa Ltd
Jan 2019 - Apr 2019 (3 months)
Managed social media and content strategy, boosting brand engagement by 35% and driving increased website traffic and conversions through SEO and data-driven campaigns.
ICT Intern
County Assembly of Nakuru
Jan 2016 - Apr 2016 (3 months)
Supported network and systems administration for 50+ end-users, reducing system downtime by 40% through preventive maintenance and performing AD, backups, and disaster recovery tasks.
Administration Intern
National Hospital Insurance Fund
Sep 2014 - Dec 2014 (3 months)
Served as first point of contact and delivered customer service to ~100 clients daily, ensuring efficient visitor handling and administrative support.
Education
Degrees, certifications, and relevant coursework
JTJomo Kenyatta University of Agriculture and Technology
Bachelor of Science, Information Technology
2014 - 2018
Completed a Bachelor of Science in Information Technology focusing on core IT principles and practical systems management.
Jomo Kenyatta University of Agriculture and Technology
Certificate, Accounting Software
2014 - 2014
Completed a certificate program in accounting software packages to support financial and administrative functions.
JTJomo Kenyatta University of Agriculture and Technology
Diploma, Human Resource Management
2012 - 2014
Completed a Diploma in Human Resource Management covering HR practices and organizational administration.
Moi Girls High School
Kenya Certificate of Secondary Education, Secondary Education
2008 - 2011
Completed the Kenya Certificate of Secondary Education (KCSE) program.
Availability
Location
KenyaAuthorized to work in
Job categories
Skills
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