Open to opportunities

Simon Kaguora

@simonkaguora

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Dedicated IT Specialist with over fifteen years of experience.

Kenya

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What I'm looking for

I seek a role that fosters innovation and supports continuous learning in IT.

I am an IT Specialist with over fifteen years of experience in delivering effective technology solutions and support. My strong communication and interpersonal skills enable me to collaborate effectively with diverse teams and clients. I have a proven track record in systems administration, network management, and troubleshooting complex technical issues, showcasing my analytical problem-solving abilities.

Throughout my career, I have thrived in fast-paced environments, excelling at managing multiple priorities while ensuring high levels of customer satisfaction. My commitment to continuous learning keeps me current with industry trends and emerging technologies. I am passionate about leveraging technology to drive efficiency and innovation within organizations, leading IT projects from initiation to completion, and aligning them with business goals.

Experience

Work history, roles, and key accomplishments

Current

IT Supervisor

Current

Majid Al Futtaim-Carrefour

Nov 2019 - Jan 2025 (5 years 2 months)

As an IT Supervisor, I oversee the IT team, ensuring timely resolution of IT issues and maintaining high customer satisfaction. I lead IT projects, manage budgets, and collaborate with vendors while adhering to IT policies and facilitating staff training.

IT Management Team Leadership Project Management Budget Management Vendor Management IT Support Customer Service Training

IT Support Officer

Contract-Based Support

Jan 2013 - May 2019 (6 years 4 months)

Provided IT support services, troubleshooting technical issues, and ensuring the smooth operation of IT systems for various clients. Focused on delivering high-quality customer service and technical assistance.

Technical Support Troubleshooting Customer Service IT Systems Problem Solving Communication Network Management Documentation User Training

IT Trainer

Digital Literacy Program Com21

Dec 2016 - Jan 2017 (1 month)

Conducted training sessions on digital literacy, helping participants improve their IT skills and knowledge. Developed training materials and assessed participant progress.

Training Curriculum Development Digital Communication Presentation Skills Assessments IT Facilitation

IT Support Volunteer

Gertrudes Children Hospital

Aug 2015 - Nov 2015 (3 months)

Provided volunteer IT support to the hospital, assisting with technical issues and ensuring the functionality of IT systems to support healthcare operations.

IT Support Customer Service Technical Support Systems Communication Team Collaboration Problem Solving Documentation Healthcare

IT Support Officer

Bloomerg Limited

Sep 2009 - Dec 2012 (3 years 3 months)

Served as an IT Support Officer, responsible for resolving technical issues, providing support to end-users, and maintaining IT systems to ensure operational efficiency.