Ronald Majango
@ronaldmajango
Proactive ICT specialist driving system integration, automation, and user-focused IT solutions.
What I'm looking for
I am a proactive ICT professional with over three years of experience implementing ICT systems, automating workflows, and providing level 1 and 2 support to improve service delivery and reduce downtime.
I have led UAT, developed Power BI dashboards for real-time performance reporting, and supported system integrations across NGOs, government and private sectors, translating business requirements into actionable technical solutions.
I prioritize ICT compliance, data integrity and end-user training, and I bring a results-driven mindset demonstrated by measurable improvements in system performance and project delivery.
Experience
Work history, roles, and key accomplishments
ICT Specialist
Freelance Consultant
May 2025 - Present (8 months)
Elicit and document business and technical requirements for SMEs and NGOs, provide level 1 & 2 support to minimize downtime, conduct UAT, and develop Power BI dashboards to track system performance and KPIs.
ICT Officer
Checkered PVT Technologies
Apr 2023 - May 2025 (2 years 1 month)
Supported integration and automation of ICT systems to streamline operations, conducted system testing and troubleshooting under Agile, produced performance reports, and facilitated user training for system rollouts.
ICT Specialist
Ministry of Environment and Forestry
Jan 2022 - Dec 2022 (11 months)
Assisted requirements gathering for system upgrades, performed data integrity checks and compliance reviews, supported deployments to reduce downtime, and facilitated user training and change management.
ICT Intern
ICT Authority
Oct 2020 - Nov 2021 (1 year 1 month)
Created system design diagrams, updated ICT asset inventories, supported the NOFBI project with requirements documentation, data analysis, network layout design and bill of quantities, and assisted in system testing.
Customer Support Rep
Absa Bank
Apr 2019 - Nov 2019 (7 months)
Provided technical support for banking applications, improving customer satisfaction scores by 28%, ensured ICT service compliance, and documented customer requirements to enhance support efficiency.
Education
Degrees, certifications, and relevant coursework
Maseno University
Bachelor in Mathematics and Computer Science, Mathematics and Computer Science
Completed a Bachelor in Mathematics and Computer Science with focus on computing and quantitative analysis.
St. Joseph's Rapogi Secondary School
Kenya Certificate of Secondary Education, Secondary Education
Completed the Kenya Certificate of Secondary Education (KCSE) at St. Joseph's Rapogi Secondary School.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Job categories
Skills
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