Open to opportunities

Ronald Majango

@ronaldmajango

Message

Proactive ICT specialist driving system integration, automation, and user-focused IT solutions.

Kenya

Message

What I'm looking for

I am seeking ICT roles focused on system integration, automation, and support where I can drive efficiency, ensure compliance, and deliver measurable performance improvements.

I am a proactive ICT professional with over three years of experience implementing ICT systems, automating workflows, and providing level 1 and 2 support to improve service delivery and reduce downtime.

I have led UAT, developed Power BI dashboards for real-time performance reporting, and supported system integrations across NGOs, government and private sectors, translating business requirements into actionable technical solutions.

I prioritize ICT compliance, data integrity and end-user training, and I bring a results-driven mindset demonstrated by measurable improvements in system performance and project delivery.

Experience

Work history, roles, and key accomplishments

Current

ICT Specialist

Current

Freelance Consultant

May 2025 - Present (8 months)

Elicit and document business and technical requirements for SMEs and NGOs, provide level 1 & 2 support to minimize downtime, conduct UAT, and develop Power BI dashboards to track system performance and KPIs.

Requirements Gathering User Acceptance Testing Power BI Power Automate System Integration Troubleshooting

ICT Officer

Checkered PVT Technologies

Apr 2023 - May 2025 (2 years 1 month)

Supported integration and automation of ICT systems to streamline operations, conducted system testing and troubleshooting under Agile, produced performance reports, and facilitated user training for system rollouts.

System Integration Automation Test Systems Agile Scrum Troubleshooting Reporting User Training Network Administration

ICT Specialist

Ministry of Environment and Forestry

Jan 2022 - Dec 2022 (11 months)

Assisted requirements gathering for system upgrades, performed data integrity checks and compliance reviews, supported deployments to reduce downtime, and facilitated user training and change management.

Requirements Gathering Data Integrity Deployment Change Management User Training System Integration Technical Reporting

ICT Intern

ICT Authority

Oct 2020 - Nov 2021 (1 year 1 month)

Created system design diagrams, updated ICT asset inventories, supported the NOFBI project with requirements documentation, data analysis, network layout design and bill of quantities, and assisted in system testing.

System Design Asset Inventory Data Analysis Technical Reporting

Customer Support Rep

Absa Bank

Apr 2019 - Nov 2019 (7 months)

Provided technical support for banking applications, improving customer satisfaction scores by 28%, ensured ICT service compliance, and documented customer requirements to enhance support efficiency.

Technical Support Banking Applications Customer Service Troubleshooting