Open to opportunities

Nwakakwa Chukwubuike

@nwakakwachukwubuike

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IT technician and help desk professional delivering fast, reliable user support.

Nigeria

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What I'm looking for

I’m looking for a challenging IT role where I can apply my help desk and troubleshooting expertise, improve user satisfaction, and support reliable networks and security—while contributing to organizational success.

I’m an IT technician and help desk professional with extensive experience troubleshooting, installing, and maintaining computer hardware and software systems. I’m committed to providing exceptional technical support that keeps users productive and organizations running smoothly.

In my recent roles, I’ve provided technical support and resolved hardware and software issues promptly to minimize downtime and enhance productivity. I configured and maintained computer systems (including operating system installs, software updates, and antivirus programs), and I conducted network diagnostics to keep connectivity stable and data transfer fast.

I also bring hands-on security and infrastructure experience—overseeing CCTV device functionality and management, implementing robust security measures, and contributing to cloud and local backup storage with a focus on data integrity. I’ve supported server virtualization and cloud migration work to reduce operational costs and improve reliability.

Beyond core IT support, I’ve managed multi-channel customer service and built social media strategies that grew brand engagement and followers. I aim for a challenging role where I can use my technical troubleshooting strengths, communication, and problem-solving drive to support teams and deliver measurable outcomes.

Experience

Work history, roles, and key accomplishments

IT Support Technician

RexTexh International Ltd

Mar 2022 - Jul 2024 (2 years 4 months)

Supported end-users by resolving hardware and software issues promptly to reduce downtime. Configured and maintained computer systems (OS/software updates and antivirus), conducted network diagnostics, managed scheduled cloud/local backups, and oversaw CCTV functionality.

Help Desk Support Antivirus Management Network Troubleshooting IT Security

IT Support Staff

Eko Electricity Distribution Plc

Sep 2018 - Aug 2019 (11 months)

Implemented and maintained network infrastructure for 200+ employees and resolved IT tickets to deliver a 95% customer satisfaction rate. Supported IT projects including server virtualization and cloud migration (30% lower operational costs) and improved security, reducing cybersecurity incidents by 40%.

Network Administration Virtualization Cloud Migration Technical Support

Technical Support Agent

Rildelia Ventures Ltd

May 2017 - Jul 2018 (1 year 2 months)

Provided technical support by troubleshooting client hardware and software issues within agreed service level agreements. Produced and maintained technical documentation, trained end-users on new software, and collaborated to reduce downtime through resolution of complex problems.

Technical Troubleshooting Technical Documentation Cross Functional Troubleshooting

IT Apprentice

Cobi Computer Service Ltd

Sep 2016 - Apr 2017 (7 months)

Documented IT processes to enable faster onboarding and supported IT help desk systems and tools. Helped lead a major IT project on time and within budget, improving IT support response time by 30%.

IT Support Response Time Improvement System Troubleshooting Team Collaboration IT Project Support

Intern Junior Staff

Nigerian Maritime Administration and Safety Agency

Oct 2015 - Jun 2016 (8 months)

Assisted senior IT staff with troubleshooting hardware and software issues to keep operations running smoothly. Supported security protocol implementation by monitoring network traffic for threats, collaborated on software testing, and provided end-user technical support.

Software Testing Security Protocols end user support

IT Technician & Helpdesk

KairosHof

Jul 2024 - Present (1 year 9 months)

Provided IT support and troubleshooting to end-users, resolving hardware and software issues to minimize downtime. Installed/updated operating systems and antivirus software, performed network diagnostics, and supported CCTV and backup activities to strengthen security.

Help Desk Support Antivirus Management IT Security Cloud And Local Backups

Education

Degrees, certifications, and relevant coursework

Madonna University

B.Eng, Computer Engineering

2010 - 2015

Earned a B.Eng in Computer Engineering at Madonna University (Akpugo) from 2010 to 2015. Built a foundation in IT technician/help desk practices and programming (C++, Java, and Python).