Glory Osasere Enehikhare
@gloryenehikhare
CompTIA-certified L1 IT support technician specializing in systems, networks, and uptime.
NigeriaWhat I'm looking for
I’m a CompTIA-certified IT support professional with 6+ years of hands-on experience diagnosing and resolving hardware, software, and network faults across Windows environments. I focus on maintaining high system uptime, performing preventative maintenance, and delivering efficient Tier-1 support for end users.
I handle everything from Windows 10/11 installation and OS recovery to boot issues and registry repair, plus RAM/HDD/SSD replacement and peripheral setup. I also troubleshoot LAN/Wi‑Fi connectivity (TCP/IP, DNS, DHCP) and support basic router/switch configuration, while managing virus/malware removal and antivirus upkeep. I’m currently pursuing a B.Sc. in Computer Science and I’m seeking an L1 IT Support or Helpdesk role where I can diagnose quickly, document clearly, and escalate complex issues appropriately.
Experience
Work history, roles, and key accomplishments
Lead Content Creator & Brand Strategist
OutfitOfTheWeekNG
Aug 2025 - Present (11 months)
Designed and deployed digital brand assets and managed SEO-optimised platform configurations. Used AI prompt engineering tools for content automation and visual asset generation.
Freelance IT Support Technician
DevTechGen
Jan 2019 - Present (7 years 6 months)
Provided Tier-1 IT support to individual and small business clients, resolving hardware, software, and connectivity issues. Performed Windows 10/11 installations and troubleshooting, repaired components, and handled LAN/Wi‑Fi and DNS/DHCP issues to restore access.
Financial Advisor
Heirs Life Assurance Ltd (UBA Group)
Apr 2023 - Sep 2025 (2 years 5 months)
Managed a portfolio of individual and corporate client accounts and maintained documented client retention performance. Delivered client-facing presentations and maintained compliance documentation using structured analytical problem-solving.
Technical Operations Manager
Abbey's Shop, University of Benin
Jan 2021 - Jan 2022 (1 year)
Maintained and serviced heavy-duty commercial printing and digital reproduction equipment to achieve 95%+ technical uptime. Conducted preventative maintenance and Tier-1 troubleshooting, and supervised storefront workflow to ensure consistent high-volume service delivery.
Education
Degrees, certifications, and relevant coursework
University of the People
Bachelor of Science, Computer Science
2025 -
In progress B.Sc. in Computer Science covering algorithms, data structures, systems architecture, and programming.
NIIT Benin Centre
Professional Diploma in Information Technology, Information Technology
2015 - 2022
Activities and societies: Led a 5-member project group on mock enterprise architecture deployments, specialising in Microsoft Server Administration.
Professional Diploma in Information Technology. Led a mock enterprise architecture project with a focus on Microsoft Server Administration.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Social media
Job categories
Skills
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