Tonye Seddon

Delivered front-line end-user support, diagnosing and resolving Windows and Microsoft 365 issues, improving documentation and workflows to speed resolutions, and coordinating escalations to maintain service reliability.

Coordinated daily IT support operations, managed escalations and stakeholder communication, and led system testing and process improvements to reduce avoidable incidents.

Served as first point of contact for customer enquiries via phone and in person, logged and tracked requests to resolution, and escalated complex cases while maintaining customer satisfaction.

Acted as primary contact for customer enquiries, maintained accurate customer records, and supported service improvements through documentation and feedback.

Activities and societies: MSc capstone: security testing framework for networked systems; community IT support and device compatibility testing.

Completed an MSc in Cyber Defence and Information Assurance with modules including System Security and Risk Management, and completed a capstone on security testing frameworks for networked systems.

Bachelor of Engineering in Information and Communication Engineering focusing on core communication and engineering principles.