Felix Pius
@felixpius
IT Help Desk Support Officer at Xerox resolving user hardware, software, and connectivity issues.
NigeriaWhat I'm looking for
At Xerox, I provide first-line remote and on-site support to users across multiple regional offices, troubleshooting hardware, software, and connectivity issues.
I log, track, and resolve help desk tickets in Spiceworks, documenting incidents and resolutions. I also coordinate with internal teams to escalate technical issues and recommend process improvements to reduce recurring problems.
At XHS Nigeria Limited, I supported users of an electronic document management system and coordinated issue resolution. I also led operational workflows and improved documentation processes for support requests.
Earlier at XHS Nigeria Limited, I reviewed support and operational records for accuracy and compliance, maintained quality documentation, and supported process improvement. I’m preparing for CompTIA A+ and have completed Basics of Computer Networking through Alison.com.
Experience
Work history, roles, and key accomplishments
Provide first-line remote and on-site technical support, troubleshooting hardware, software, and connectivity issues for users across multiple regional offices. Log, track, and resolve helpdesk tickets in Spiceworks, maintaining accurate incident and resolution records.
Project Team Lead (Electronic Document Management System)
XHS Nigeria Limited
Nov 2024 - Apr 2025 (5 months)
Provided user support and coordinated issue resolution for a high-volume electronic document management system. Led operational workflows and improved documentation processes for support requests.
Quality Assurance Staff
XHS Nigeria Limited
Aug 2023 - Nov 2023 (3 months)
Reviewed support and operational records for accuracy and compliance. Maintained quality documentation and supported continuous improvement of processes.
Education
Degrees, certifications, and relevant coursework
Cisco Networking Academy
Network Support and Security, Network Support and Security
Currently pursuing the Network Support and Security course at Cisco Networking Academy.
Alison.com
Basics of Computer Networking, Computer Networking
Completed the Basics of Computer Networking course on Alison.com.
Delta State University
Bachelor of Science, Sociology
B.Sc. in Sociology from Delta State University.
Delta State University
National Diploma, Criminology and Security Studies
National Diploma in Criminology and Security Studies from Delta State University.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Job categories
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