Nwabueze Ezeh

I am a customer service and relationship professional with hands-on experience in multichannel support, rider recruitment, and onboarding for mobility services. I consistently deliver high customer satisfaction through active listening, empathy, and resolution-first approaches.

At Herbcures I maintained a customer satisfaction rating above 90% and resolved 95% of inquiries on first contact while training new team members and reducing escalations. At Cavalli Nigeria I recruited and onboarded riders using targeted social campaigns and designed compliance and performance training that integrated riders into logistics operations.

I hold a B.Sc. in Biochemistry and a Certified Project Management Professional (CPMP) credential, and I bring strong communication, conflict-resolution, and Microsoft Office skills to roles focused on customer success and operational onboarding.