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Nwabueze Ezeh

@nwabuezeezeh

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Customer-focused relationship manager skilled in support, onboarding, and retention.

Nigeria

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What I'm looking for

I seek a customer-focused role where I can lead onboarding, improve retention, and resolve issues using empathy, training, and cross-functional coordination.

I am a customer service and relationship professional with hands-on experience in multichannel support, rider recruitment, and onboarding for mobility services. I consistently deliver high customer satisfaction through active listening, empathy, and resolution-first approaches.

At Herbcures I maintained a customer satisfaction rating above 90% and resolved 95% of inquiries on first contact while training new team members and reducing escalations. At Cavalli Nigeria I recruited and onboarded riders using targeted social campaigns and designed compliance and performance training that integrated riders into logistics operations.

I hold a B.Sc. in Biochemistry and a Certified Project Management Professional (CPMP) credential, and I bring strong communication, conflict-resolution, and Microsoft Office skills to roles focused on customer success and operational onboarding.

Experience

Work history, roles, and key accomplishments

Customer Relationship Manager

Cavalli Nigeria

Aug 2024 - Aug 2025 (1 year)

Recruited and onboarded riders for commercial mobility services via targeted social media campaigns and community outreach; designed training and compliance programs and coordinated logistics to integrate riders into mobility projects.

Rider Recruitment Onboarding Training Development Logistics Coordination Stakeholder Management & Compliance

Customer Service Representative

Herbcures

Jan 2021 - Jan 2023 (2 years)

Maintained customer satisfaction rating above 90% through active listening and personalized solutions; resolved 95% of inquiries on first contact across phone, email, and live chat and reduced escalation rates by 15%.