Nwabueze Ezeh
@nwabuezeezeh
Customer-focused relationship manager skilled in support, onboarding, and retention.
What I'm looking for
I am a customer service and relationship professional with hands-on experience in multichannel support, rider recruitment, and onboarding for mobility services. I consistently deliver high customer satisfaction through active listening, empathy, and resolution-first approaches.
At Herbcures I maintained a customer satisfaction rating above 90% and resolved 95% of inquiries on first contact while training new team members and reducing escalations. At Cavalli Nigeria I recruited and onboarded riders using targeted social campaigns and designed compliance and performance training that integrated riders into logistics operations.
I hold a B.Sc. in Biochemistry and a Certified Project Management Professional (CPMP) credential, and I bring strong communication, conflict-resolution, and Microsoft Office skills to roles focused on customer success and operational onboarding.
Experience
Work history, roles, and key accomplishments
Customer Relationship Manager
Cavalli Nigeria
Aug 2024 - Aug 2025 (1 year)
Recruited and onboarded riders for commercial mobility services via targeted social media campaigns and community outreach; designed training and compliance programs and coordinated logistics to integrate riders into mobility projects.
Customer Service Representative
Herbcures
Jan 2021 - Jan 2023 (2 years)
Maintained customer satisfaction rating above 90% through active listening and personalized solutions; resolved 95% of inquiries on first contact across phone, email, and live chat and reduced escalation rates by 15%.
Education
Degrees, certifications, and relevant coursework
Ambrose Alli University
Bachelor of Science, Biochemistry
2017 - 2021
Completed a Bachelor of Science in Biochemistry at Ambrose Alli University, focusing on core biochemical principles and laboratory techniques.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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