At Pharmarun, I manage communication with HMOs and process medication requests from initiation through fulfillment. I onboard enrollees, document customer profiles, and coordinate sourcing and approvals.
I support HMOs and enrollees through chat using Zoho SalesIQ and WhatsApp, sharing updates and resolving concerns. I also monitor pending requests and follow up on outstanding approvals.
In voice customer support, I handled more than 80 inbound and outbound calls daily, addressing inquiries and service issues. I used the Order Management System to track requests and escalated complex cases through Zoho CRM.
Previously, at Numa Route Logistics, I responded to customer inquiries and coordinated rider onboarding and operational documentation. At AXA Mansard Health Limited, I supported customers with healthcare benefits, authorizations, and provider access.
