nur efsan balci
@nurefsanbalci
Bilingual customer support representative with expertise in Japanese language.
TurkeyWhat I'm looking for
I am a dedicated professional with a Bachelor's Degree in Japanese Language and Literature from Ankara University, where I honed my language skills and cultural understanding. My academic background has equipped me with a strong foundation in both classical and modern Japanese literature, enhancing my analytical thinking and cross-cultural communication abilities.
In my career, I have accumulated valuable experience in customer support and sales, particularly in bilingual environments. As a Customer Support Representative at Facto Investment, I successfully assisted Japanese and English-speaking clients, providing clear guidance and resolving inquiries efficiently. My role as a Payment Specialist further developed my skills in managing online transactions and troubleshooting payment issues for clients from various countries.
Throughout my journey, I have demonstrated a commitment to delivering exceptional service and fostering positive client relationships. I am passionate about leveraging my language skills and customer service experience to contribute to a dynamic team and help clients achieve their goals.
Experience
Work history, roles, and key accomplishments
Payment Specialist
Facto Investment
Aug 2023 - Jan 2024 (5 months)
Managed online transactions as a Payment Specialist for six months, handling payments across various card types and assisting clients from diverse countries. Monitored live chat support to resolve issues related to overseas transactions.
Sales Representative
Facto Investment
Feb 2023 - Aug 2023 (6 months)
Engaged Japanese- and English-speaking clients for six months, introducing them to the company’s website and assisting with the sign-up process. Provided professional communication and resolved client concerns efficiently to ensure a positive experience.
Customer Support Representative
Facto Investment
Aug 2022 - Feb 2023 (6 months)
Assisted Japanese and English-speaking customers for 1.5 years, providing guidance on website navigation and functionality. Managed inquiries through live chat, email, and phone calls, ensuring timely resolutions with a strong customer-focused approach.
Online Teacher
Self Employed
Jan 2021 - Jan 2022 (1 year)
Served as an online Japanese language teacher for one year, providing virtual lessons to students of various proficiency levels. Delivered personalized lessons focusing on speaking, reading, writing, and listening skills, utilizing digital resources for an engaging learning experience.
Education
Degrees, certifications, and relevant coursework
AUAnkara University
Bachelor's Degree, Japanese Language and Literature
2018 - 2022
Grade: 3.2
Studied Japanese Language and Literature, gaining proficiency in Hiragana, Katakana, and Kanji. Explored classical and modern literature, while learning about Japanese history, culture, and traditional arts like tea ceremony and calligraphy. This experience enhanced my cross-cultural communication, analytical thinking, and language skills, preparing me for diverse environments.
Availability
Location
TurkeyAuthorized to work in
Job categories
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