Lilia Benselhoub
@liliabenselhoub
Multilingual professional with expertise in customer service and education.
TurkeyWhat I'm looking for
I hold a Master’s degree in Literature and Foreign Languages, specializing in the Didactics of foreign languages. My career has been diverse, encompassing roles such as a French Teacher, Social Media Manager, and International Support Coordinator. I have accumulated several years of experience in customer service, particularly in remote settings, which has honed my ability to communicate effectively across various platforms.
Throughout my professional journey, I have demonstrated a strong commitment to precision and safety in my work. I thrive in team environments where values such as commitment, responsibility, and creativity are shared. My experience in managing social media and customer service operations has equipped me with the skills necessary to enhance customer engagement and satisfaction.
Experience
Work history, roles, and key accomplishments
International Sales/Customer Service Specialist
Holafly
Currently providing customer service and sales support in a remote capacity, focusing on international clientele.
International Support Coordinator
YANDEX (YANGO)
Jun 2021 - Feb 2022 (8 months)
Coordinated international customer support, addressing inquiries and providing solutions in French for a two-year duration.
Social Media Manager
Tawk.to
Oct 2020 - Jun 2021 (8 months)
Managed social media accounts, creating content and engaging with followers to enhance brand presence over a two-year period.
French Customer Service Representative
SAIDANI CALLCENTER
Sep 2020 - Oct 2020 (1 month)
Provided customer support in French, handling inquiries and resolving issues for clients in a call center environment.
French Teacher
Ecole EL RAYANE
Jan 2020 - Sep 2020 (8 months)
Taught French language to students, focusing on language acquisition and didactics. Developed lesson plans and assessed student progress over a two-year period.
Accounting Intern
CONDOR ELECTRONICS SPA
Jan 2018 - Jan 2019 (1 year)
Completed a practical internship in accounting, gaining hands-on experience in financial documentation and reporting over a three-year period.
Education
Degrees, certifications, and relevant coursework
Mohamed EL-Bachir EL-Ibrahimi University
Master's Degree, Literature and Foreign Languages
2020 - 2022
Earned a Master's degree in Literature and Foreign Languages, focusing on the Didactics of foreign languages.
Institut Bel Azoug Othmane
Diploma, Accounting and Management
2019 - 2022
Completed a diploma in Accounting and Management.
Université de Bordj Bou Arreridj
Bachelor's Degree, Foreign Languages
2017 - 2020
Completed a Bachelor's degree in Foreign Languages with a specialization in French language.
Lycée Ben Ahmed Lakhdher El Annasser
Baccalaureate, Mathematics
2014 - 2017
Obtained a Baccalaureate in Technical Mathematics.
Private School BBA
Diploma, Computer Science
Completed a diploma in Advanced Computer Science.
Private School BBA
Course, Marketing and Communication
Completed a course in Marketing and Communication Development.
Availability
Location
Turkey
AlgeriaJob categories
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