Open to opportunities

Mohanad Radwan

@mohanadradwan

Payment Support Specialist at Facto Investment who assisted customers with electronic payment issues and online transactions.

Turkey

Message

What I'm looking for

I’m seeking to contribute to a customer-oriented organization by delivering reliable support and maintaining high customer satisfaction.

At Facto Investment, I provided customer support for electronic payment issues and online transaction difficulties. I helped customers identify payment problems and understand available solutions.

I investigated reported payment issues and supported the resolution process, while responding to inquiries with clear, helpful guidance.

In my call center and customer support experience, I handled customer inquiries and helped resolve service-related issues. I listened to customer concerns and provided appropriate assistance.

I hold a Diploma in International Trade from Istanbul Aydın University. I’m fluent in Arabic and English, with intermediate Turkish proficiency.

Experience

Work history, roles, and key accomplishments

Payment Support Specialist

Facto Investment

Jul 2024 - Jul 2026 (2 years)

Provided customer support for electronic payment issues and online transaction difficulties. Assisted customers in identifying payment problems and understanding available solutions.

Electronic Payment Systems Payment Troubleshooting Transaction Issues Customer Service Communication Skills

Call Center & Customer Support Representative

One Year of Experience

Handled customer inquiries and provided clear, professional assistance. Helped customers resolve service-related issues through effective communication and problem-solving.

Customer Service Communication Skills Problem Solving Active Listening