AJ
Open to opportunities

Ayjeren Jumanazarova

@ayjerenjumanazarova

Dedicated Customer Service Officer with strong communication skills.

Turkey

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth and collaboration.

I am a Customer Service Officer with a strong focus on creating positive customer experiences. My background in French translation and interpreting, combined with my ongoing studies in Computer Programming, equips me with a unique skill set that enhances my ability to communicate effectively and solve problems efficiently. I excel in listening actively and empathizing with customers, ensuring their needs are understood and addressed promptly.

Throughout my career, I have maintained excellent customer satisfaction by delivering high-quality service in various roles, including my recent position at Bayb Investment Company. I have also worked as an English Tutor and Reception Assistant, where I created supportive environments for learning and communication. My adaptability and collaborative spirit make me a valuable team player in any customer service setting.

Experience

Work history, roles, and key accomplishments

ED

English Tutor

Eduface-Istanbul

Feb 2023 - Nov 2023 (9 months)

Created a supportive and positive learning environment where students felt comfortable to express themselves. Prepared lesson plans in line with curriculum requirements and to suit students' needs.

JH

Reception Assistant

Just in Hotel

Jul 2022 - Feb 2023 (7 months)

Welcomed guests and clients in a friendly, positive manner. Handled incoming telephone calls, taking accurate messages and relaying to personnel to support timely communication.

KA

English Teacher

KASIF Children's Academy

Sep 2020 - May 2022 (1 year 8 months)

Adapted teaching strategies to accommodate students with different learning styles, ensuring no student was left behind. Built and maintained positive and professional relationships with children.

AC

Education Abroad Consultant

Atavatan Educational Consultant

Oct 2019 - Jul 2020 (9 months)

Provided information about companies and pricing to students from Central Asian countries who want to study in Turkey. Utilized Microsoft Excel for database management.

Education

Degrees, certifications, and relevant coursework

Yildiz Technical University logoYU

Yildiz Technical University

Degree in French Translation and Interpreting, French translation and interpreting

2014 - 2020

Tech stack

Software and tools used professionally

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Ayjeren Jumanazarova - Customer Service Officer - Bayb Investment Company | Himalayas