At Apex Route Logistics, I handled inbound customer inquiries about deliveries, tracking, and service concerns. I resolved customer issues and worked with cross-functional teams on delivery problems.
I supported customers remotely while meeting daily call and productivity targets.
At Hastings Direct, I called prospective and existing customers about motor insurance products. I explained policy features, pricing, and terms, and helped customers consider suitable coverage options.
I also used Salesforce and Zendesk, and supported customers through email and live chat.
