Ntiah _

I am an Executive Operations Assistant and Customer Support Specialist with years of experience delivering high-quality support and keeping business operations running smoothly without missing a beat.

On the operations and executive support side, I am experienced in order flow coordination, calendar management, data entry and documentation, file organisation, internal team communication, and coordinating between departments to ensure nothing falls through the cracks. I take ownership of tasks from start to finish and operate with the kind of self-accountability that remote work demands.

On the customer support side, I have managed 400+ weekly interactions across phone, email, live chat, and WhatsApp, maintaining 90% CRM documentation accuracy and improving first-contact resolution by 45% through structured ticket prioritisation and workflow redesign. I have handled payment disputes, refunds, returns, order tracking, shipment follow-ups, and escalation management across every channel simultaneously, with zero SLA breaches throughout my entire tenure.

I am proficient in Zendesk, Freshdesk, Intercom, HubSpot CRM, Salesforce, Zoho CRM, Google Workspace, Microsoft Office Suite, Slack, Zoom, Asana, Notion, and ClickUp. I adapt to new tools quickly and have never needed to be shown something twice.

I am looking for a fully remote role where I can bring precision, reliability, and genuine ownership to a team that values consistent, high-quality work. I thrive in fast-paced environments, work well independently, and am available across multiple time zones.