Joy Bisong

I’m a proactive Executive Assistant and Virtual Assistant with 5 years supporting e-commerce teams and remote clients. I specialize in inbox and calendar management, CRM administration, customer support, and operational support, backed by a B.Sc from the University of Calabar.

In my Virtual Assistant / Customer Service Representative work with Jumia (Remote), I supported e-commerce customers and sellers and managed 60+ inquiries daily via chat, email, and phone with 95% satisfaction. I also provided executive support, including email management, calendar scheduling, and administrative task management.

I strengthened operations by managing CRM updates, order tracking, returns, and data entry in Google Workspace & MS Office. I created weekly performance and customer issue reports to support productivity and data-driven decisions, collaborated remotely with cross-functional teams while meeting 100% of deadlines, and saved managers 15+ hours weekly by streamlining email, scheduling, and reporting.

Earlier, in remote customer operations support for UK clients at Aabi, I handled 50+ daily inquiries and ensured timely resolution while managing CRM, inbox, and support documentation in Google Workspace. I’ve also trained and mentored 2 junior representatives, improving team response time by 20%, and I’m proficient with tools like Google Workspace, Microsoft Office, and CRMs (including HubSpot), plus Gmail, Zoom, Microsoft Teams, Slack, Trello, and Asana.