Juan Okpa

I've supported executives, instructors, learners, customers, and operational teams across The AI Academy, Fresh Verify, Perfetti Van Melle, Great Achievers Academy, and Maka Thrift Store.

At The AI Academy, I managed inboxes, schedules, student inquiries, internal communication, task tracking, reports, and documentation to help create a smooth learner and customer experience. At Fresh Verify, I handled calendar management, meeting materials, internal reports, sensitive documents, and structured file management.

My work also includes e-commerce support, order fulfillment coordination, customer follow-ups, sales records, and inventory documentation at Maka Thrift Store.

I'm organized, proactive, reliable, and calm under pressure. I use Notion, Excel, Shopify, Canva, CRM tools, and clear documentation to help leaders focus on growth and strategic decisions.