Favour1 Ezedigbo
@favour1ezedigbo
Remote customer service agent driving retention and upsell through CRM expertise and clear communication.
NigeriaWhat I'm looking for
I am a customer service professional with experience in high-volume inbound and outbound support, telemarketing, and retail sales, skilled in CRM platforms and remote communication tools. I have a proven track record of exceeding KPIs and boosting revenue through targeted upselling and cross-selling strategies.
I prioritize data confidentiality, accurate documentation, and strong customer relationships to increase client loyalty and retention. I am seeking a remote role at a global company where I can apply my CRM, communication, and sales experience to deliver exceptional service and measurable business impact.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
University of Ilorin
Jul 2024 - Jan 2026 (1 year 6 months)
Managed customer support operations and maintained accurate CRM records while achieving and exceeding monthly KPIs for response time, resolution rate, and customer retention.
Salesperson
M & M Grocery Store
Jan 2022 - Aug 2022 (7 months)
Provided personalized customer service and product recommendations that increased daily sales through cross-selling, handled cash transactions, inventory tracking, and sales reporting.
Education
Degrees, certifications, and relevant coursework
University of Ilorin
Bachelor of Science (B.Sc.), Economics Education
2016 - 2021
Bachelor of Science (B.Sc.) in Economics Education completed at the University of Ilorin between 2016 and 2021.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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