Open to opportunities

Nshizirungu Blaise

@nshizirungublaise

Message

Dedicated call center agent with a passion for customer service.

Rwanda

Message

What I'm looking for

I am looking for a role that allows me to utilize my communication skills and problem-solving abilities in a supportive and dynamic environment.

I am a dedicated and professional call center agent with excellent communication skills and a strong commitment to customer service. My experience includes managing inbound and outbound calls, troubleshooting product inquiries, and ensuring customer satisfaction through effective problem-solving. I thrive in fast-paced environments and am passionate about helping people.

Currently, I work as a Customer Support Representative at MK LINE PETROL Ltd, where I document customer issues in our CRM system and process feedback to enhance service quality. My ability to multitask and adapt to changing circumstances has allowed me to maintain high standards of service while efficiently addressing customer needs.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Representative

Current

MK LINE PETROL Ltd

Apr 2024 - Present (1 year 3 months)

As a Customer Support Representative, I managed inbound and outbound calls, ensuring customer satisfaction by resolving inquiries and documenting issues in the CRM system. I processed feedback and escalated concerns to management when necessary.

Customer Service Communication Problem Solving Multitasking CRM Tools Microsoft Office