Keira-Pascale KazeKK
Open to opportunities

Keira-Pascale Kaze

@keirapascalekaze

Experienced customer care professional with a proven track record.

Rwanda
Message

What I'm looking for

I am looking for a role that values strong customer relationships and offers opportunities for growth.

I am a dedicated customer care professional currently residing in Rwanda, with a strong background in providing exceptional customer service. My experience spans over two years in call center environments, where I have honed my skills in communication, problem-solving, and building strong client relationships. I thrive in high-pressure situations, maintaining a calm and positive demeanor while efficiently resolving customer issues.

Throughout my career, I have demonstrated proficiency in handling high-volume calls and managing time effectively. My ability to actively listen and understand customer needs has allowed me to deliver tailored solutions that enhance customer satisfaction. I am committed to continuous improvement and have received recognition for my outstanding performance and call quality in previous roles.

Experience

Work history, roles, and key accomplishments

MS

Call Center Representative

MSI

Jan 2020 - Jan 2021 (1 year)

Maintained detailed records of customer interactions, inquiries, and complaints, ensuring accurate documentation of actions taken. Referred unresolved customer grievances to appropriate departments for further investigation and resolution.

Education

Degrees, certifications, and relevant coursework

AT

Africa College Of Theology

Bachelor of Theology & Leadership, Theology & Leadership

Currently pursuing a Bachelor's degree focusing on theological studies and leadership principles. The program aims to equip students with a strong foundation in religious thought and practical leadership skills.

Tech stack

Software and tools used professionally

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Keira-Pascale Kaze - Call Center Representative - Millennium One Solutions | Himalayas