Keira-Pascale Kaze
@keirapascalekaze
Experienced customer care professional with a proven track record.
What I'm looking for
I am a dedicated customer care professional currently residing in Rwanda, with a strong background in providing exceptional customer service. My experience spans over two years in call center environments, where I have honed my skills in communication, problem-solving, and building strong client relationships. I thrive in high-pressure situations, maintaining a calm and positive demeanor while efficiently resolving customer issues.
Throughout my career, I have demonstrated proficiency in handling high-volume calls and managing time effectively. My ability to actively listen and understand customer needs has allowed me to deliver tailored solutions that enhance customer satisfaction. I am committed to continuous improvement and have received recognition for my outstanding performance and call quality in previous roles.
Experience
Work history, roles, and key accomplishments
Call Center Representative
Millennium One Solutions
Jan 2021 - May 2022 (1 year 4 months)
Handled high volume calls efficiently, demonstrating excellent time management and prioritization. Maintained a calm and positive demeanor under pressure, resolving customer issues effectively.
Call Center Representative
MSI
Jan 2020 - Jan 2021 (1 year)
Maintained detailed records of customer interactions, inquiries, and complaints, ensuring accurate documentation of actions taken. Referred unresolved customer grievances to appropriate departments for further investigation and resolution.
Education
Degrees, certifications, and relevant coursework
Africa College Of Theology
Bachelor of Theology & Leadership, Theology & Leadership
Currently pursuing a Bachelor's degree focusing on theological studies and leadership principles. The program aims to equip students with a strong foundation in religious thought and practical leadership skills.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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