Open to opportunities

Umutoni Solange

@umutonisolange

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Motivated professional with strong experience in customer service and marketing.

Rwanda

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What I'm looking for

I am looking for a dynamic organization where I can leverage my skills in customer service and financial management to drive growth and enhance customer satisfaction.

I am a motivated and results-driven professional with a strong background in customer service, financial management, and marketing. My experience as a Customer Care Executive at ISON BPO has honed my ability to analyze market trends and manage client relationships effectively. I thrive in high-pressure environments, consistently delivering exceptional customer support and maintaining high satisfaction ratings.

In my role, I have successfully handled a high volume of customer queries, resolved complaints efficiently, and provided accurate information on promotions and services. My previous experience as a Financial Management Assistant at Tomtransfers Supermarket allowed me to oversee financial operations and contribute to improving cash flow management. I am eager to leverage my business development skills to drive growth and enhance customer satisfaction in a dynamic organization.

Experience

Work history, roles, and key accomplishments

Customer Care Executive

ISON BPO

Jan 2023 - Dec 2025 (2 years 11 months)

Handled inbound customer service calls for MTN Rwanda, resolving customer complaints and issues efficiently. Provided accurate information on new promotions and services, maintaining a high call resolution rate.

Customer Service Call Resolution Customer Relationship Management Communication Problem Solving

Financial Management Assistant

Tomtransfers Supermarket

Oversaw financial operations and budgeting, organizing store finances and controlling expenditures. Contributed to improving financial processes for better cash flow management.

Financial Management Budgeting Financial Planning Cash Flow Management

Education

Degrees, certifications, and relevant coursework

University of Kigali

Bachelors Degree, Marketing

Completed a comprehensive curriculum in Marketing, gaining expertise in market analysis, client relationship management, and strategic planning. Developed strong foundational knowledge in business development and customer satisfaction.

Nyange High School

Secondary School Diploma, Mathematics, Economics, Geography

Obtained a Secondary School Diploma with a focus on Mathematics, Economics, and Geography (MEG). Developed strong analytical and quantitative skills through rigorous coursework.