Olivier Rutayisire

Assisted customers with their various needs, primarily focusing on website navigation and functionality. Provided support to clients in both English and French through email, calls, and chats.

Answered international calls from Canada for the Hudson's Bay Company and consistently achieved high NPS scores. Approached every call with empathy, prioritizing both customer satisfaction and company objectives to find effective resolutions.

Responded to emails concerning remittance issues and collaborated closely with the compliance team to ensure user security. Maintained communication with company partners to facilitate quick problem-solving for various money transfers.

Assisted clients with book inquiries and helped students select appropriate books for their majors. Managed phone and email inquiries regarding online orders, and organized books on shelves and in the database.

Addressed student questions about campus life and participated in selling live cattle at conventions with 4H. Gained experience in student support and event participation.

Currently pursuing a Bachelor of Arts in International Relations and Area Studies. The program focuses on global political, economic, and social dynamics, preparing students for careers in international affairs.

Completed high school education, earning a High School Diploma. The curriculum provided a foundational education across various subjects.