Nicky Niyikiza KARENZI

I am a dedicated customer-focused professional with 3 years of experience in front desk operations, customer support, and administrative tasks. My expertise lies in handling inquiries, managing appointments, and ensuring seamless visitor interactions while maintaining a professional and welcoming environment. I am committed to delivering exceptional customer service and fostering positive relationships to enhance overall client satisfaction.

Currently, I work as a Customer Support Specialist at CCI Rwanda, where I answer inbound calls and assist customers with inquiries, complaints, and technical issues. I have successfully achieved key performance indicators such as Average Handling Time, First Call Resolution, and Customer Satisfaction Score. My previous training at Instacart further honed my problem-solving abilities and enhanced my customer service and leadership skills, allowing me to create a supportive environment for both visitors and colleagues.