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Buhle Mazibuko

@buhlemazibuko

Customer Support Specialist with 4+ years delivering fast, accurate, customer-focused solutions in high-volume environments.

South Africa

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What I'm looking for

I’m looking for a fast-paced role where I can resolve customer issues quickly, communicate clearly across channels, and maintain accurate records—while improving service quality through collaboration and consistent follow-up until every case is resolved.

I’m a Customer Support Specialist with over 4 years of experience supporting customers in high-volume environments. I resolve inquiries, complaints, and technical issues across chat, email, and messaging platforms, while maintaining accurate records and high customer satisfaction.

I’m comfortable managing multiple conversations at once and escalating complex issues to the right teams with clear follow-up until resolution. I also bring strong communication and coordination skills from my experience as a Teacher’s Assistant, where I supported classroom operations, maintained student documentation, and communicated regularly with parents and staff.

Experience

Work history, roles, and key accomplishments

Customer Support Specialist

Best Service Team

Nov 2025 - Mar 2026 (4 months)

Provided timely, professional customer support via chat, email, and messaging platforms using Slack and Intercom, ensuring clear communication across time zones. Resolved inquiries and technical issues, managed multiple conversations simultaneously, and escalated complex cases to relevant teams with follow-up to resolution.

Customer Support Slack Intercom Multitasking Active Listening

Customer Care Agent

Digital Solutions Group

Aug 2021 - Nov 2025 (4 years 3 months)

Identified customer needs and resolved issues while maintaining accurate records of customer interactions for documentation and quality assurance. Managed high call volumes, followed up on open cases to ensure timely resolution, and improved customer satisfaction through prompt, professional service.

Customer Service CRM Systems

Teacher’s Assistant

Morutathuto Primary School

Jan 2021 - Jul 2021 (6 months)

Supported daily classroom operations and completed administrative tasks to keep learning activities running smoothly. Maintained student records, assisted with documentation and scheduling, and communicated student progress with parents and staff.

Student Records Management Administrative Assistance Documentation Scheduling coordination Teamwork