Open to opportunities

Norlene Guillermo

@norleneguillermo

Message

I resolve high-volume customer issues across hospitality, support, and reception.

Sweden

Message

What I'm looking for

I'm looking for a customer service, hospitality, reception, or support role where I can resolve customer concerns, manage high-volume communications, and contribute reliably as part of a team or independently.

I've supported Airbnb customers at TDCX, managing about 120 chat and email tickets daily while resolving host and guest disputes, billing concerns, and platform issues. I also contributed to knowledge-base content to help reduce repeat issues.

Across Optum Health, David's Sports Center, and Tien Tsin, I've handled insurance support, reservations, front-desk operations, guest service, and dining concerns with empathy and professionalism. I'm fluent in English and Filipino, have basic Swedish, and work confidently both independently and with teams.

Experience

Work history, roles, and key accomplishments

Current

Waitress / Servitor

Current

Tien Tsin Septem

Sep 2025 - Present (11 months)

Welcome and assist guests to ensure a positive dining experience. Take orders accurately, explain menu items, resolve complaints, and work with team members to maintain smooth service.

Customer Service Order Taking Complaint Resolution Teamwork