Open to opportunities

Alexnadra Calderon

@alexnadracalderon

Message

Customer-focused hospitality professional delivering exceptional guest experiences.

Sweden

Message

What I'm looking for

I seek a customer-facing role in hospitality or retail where I can deliver exceptional service, grow into leadership, and contribute to a collaborative team culture.

I am a proactive, adaptable hospitality and retail professional with experience across luxury hotels, wellness resorts, contact center sales, and retail environments.

I consistently exceed service and sales expectations—leading shifts, training new staff, initiating team competitions, and collaborating with cross-functional teams to deliver memorable guest experiences.

I bring energy, discretion, strong communication, and a commitment to continuous learning to roles that prioritize customer satisfaction and team success.

Experience

Work history, roles, and key accomplishments

Current

Store Associate

Current

Unknown

Jan 2025 - Present (11 months)

Responsible for customer service, stock management and checkout operations, ensuring a smooth and positive shopping experience and collaborating with team members to achieve store goals.

Customer Service Stock Management Team Collaboration Merchandising Multitasking Communication

Service Host

Mercure Hotel

Jan 2025 - Dec 2025 (11 months)

Provided professional and warm hospitality to guests at Mercure Hotel, handling inquiries and service requests efficiently to maintain Accor group standards and improve guest satisfaction.

Guest Relations Problem Solving Communication Discrétion Service Recovery

Luxury Service Host

Wellness Hotel De Valkenberg

Jan 2024 - Jan 2025 (1 year)

Curated tailored guest experiences within a 5-star wellness environment, coordinating with spa, housekeeping, and kitchen teams to deliver discreet, elegant, and high-quality service.

Guest Experience Coordination Discrétion Teamwork Wellness Attention To Detail

Sales Agent

ONE Contact

Jan 2022 - Dec 2024 (2 years 11 months)

Consistently exceeded daily and monthly sales targets, led sales competitions to drive team performance, and trained new employees to improve skills and productivity in a competitive environment.

Sales Training Performance Coaching Communication CRM

Service Host / Waitress

Mora Parken

Jan 2019 - Dec 2022 (3 years 11 months)

Led breakfast and service teams, provided attentive table service and adapted communication to enhance guest experiences, earning recognition for consistent dedication to service quality.

Team Leadership Guest Service Time Management Communication Breakfast Operations

Education

Degrees, certifications, and relevant coursework

Mora Gymnasium

Student assistant, pedagogical, Child and Recreation

2019 - 2022

Completed the Child and Recreation vocational program with combined theoretical and practical training focused on working with children, youth, and adults.