Davide Barbieri

Managed daily operations, customer experience, team coordination, scheduling, suppliers, and service standards. Led the opening of two new outlets, including a private dining room and wine bar.

Provided personalized service to international and high-profile customers, handling requests, complaints, special arrangements, and service recovery. Managed reservations, customer communications, events, and coordination with internal teams.

Provided personalized customer service in a five-star international environment, handling requests, arrangements, and problem resolution. Coordinated with multiple departments to resolve customer needs efficiently.

Managed customer-facing operations, reservations, customer requests, and day-to-day support. Resolved complaints and operational issues while coordinating with different departments.

Provided front desk and lobby customer service, assisting international customers with requests, information, and hotel services. Handled complaints and customer issues, providing practical solutions and coordinating with internal teams.

Managed customer relations, reservations, front-of-house operations, and service recovery. Supervised service teams and coordinated daily operations between the kitchen, service team, and management.

Progressed from kitchen operations to waiter and ultimately Maitre, taking increasing responsibility for customer service and front-of-house operations. Supervised service, reservations, customer requests, and coordination between kitchen and service teams.

Progressed from waiter to Captain Waiter, supervising service and coordinating the front-of-house team. Managed customer requests and maintained high standards of service and customer satisfaction.