Rima al-Bayati

At Crisp Catering, I delivered personalized service to VIP clients at private events and handled complex requests and changes. I took responsibility for issues and followed through until each guest was satisfied.

I communicated with guests face to face, by phone, and through digital messaging. When concerns arose, I listened closely, stayed calm, and worked toward a practical resolution.

At STK Ibiza and Bambuddha Ibiza, I served international guests in high-end dining environments. I handled questions and complaints, and managed orders and payments accurately under pressure.

I use AI tools for research, problem-solving, writing, and communication, and I learn new digital systems quickly. I’m looking to bring my customer-facing experience into a remote Customer Trust & Experience role in fintech or technology.