Open to opportunities

Zakia Ghanimi

@zakiaghanimi

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Customer-focused content moderation specialist fluent in EN/FR/AR.

Sweden

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What I'm looking for

I seek remote roles in content moderation or review that value clear communication, cultural sensitivity, strong QA practices, and opportunities to apply multilingual writing and UX-adjacent skills.

I am a professionally trained customer service specialist transitioning into content moderation, with 5+ years in high-contact roles managing sensitive situations with calm judgment, clear communication, and structure. I produce and review English and French content remotely, ensuring clarity, consistency, and adherence to quality standards while meeting deadlines.

I bring hands-on experience in guest relations, front-desk operations, and remote content writing for hospitality clients, plus training in UX and digital marketing. I am detail-oriented, confidentiality-aware, and skilled at de-escalation, flagging sensitive content, and collaborating with distributed teams to deliver reliable QA.

Experience

Work history, roles, and key accomplishments

Guest Relations & Operations

Tata Guest House

Mar 2017 - Jun 2018 (1 year 3 months)

Welcomed international guests, handled inquiries via phone and email, coordinated bookings and resolved issues calmly to maintain high guest satisfaction. Interpreted between staff and guests and managed changes under pressure.

Guest Relations Customer Service Conflict Resolution Communication Empathy Time Management

Hotel Receptionist

Hotel Riad Salam

Sep 2013 - Apr 2015 (1 year 7 months)

Managed front desk operations and payments, provided service information and promoted local activities, and resolved guest issues via phone and email while maintaining structured, service-minded operations.

Reception Payments Processing Customer Service Problem Solving Multilingual Communication Attention To Detail Microsoft Teams

Content Writer

Eurl Artica

Jan 2013 - Present (13 years 1 month)

Produced English and French web content for hotel websites, ensuring clarity, consistency and correct tone while meeting remote deadlines. Reviewed and improved content against quality standards to increase readability and accuracy.