Kim Enberg
@kimenberg
Customer service professional with a background in care assistance.
What I'm looking for
I am a dedicated customer service professional with experience in various roles, including care assistance and logistics. My recent position at Foundever in Cyprus has honed my skills in customer interaction, technical support, and case management, allowing me to effectively assist customers and provide valuable information about services and products.
Prior to this, I worked as a care assistant at Ängebo retirement home and Solgården, where I provided both practical and emotional support to care recipients. My experience in these roles has equipped me with strong interpersonal skills and a compassionate approach to service. Additionally, my time at IKEA as a logistics worker and salesperson has given me a solid foundation in inventory management and customer service, ensuring a well-rounded skill set.
Experience
Work history, roles, and key accomplishments
Customer Service Employee
Foundever
Jul 2023 - Present (1 year 11 months)
Assisted customers by answering questions, providing information about services and products, managing orders, handling complaints, and providing technical support. Involved in administration through case management and feedback.
Care Assistant
Ängebo Retirement Home
Sep 2022 - Apr 2023 (7 months)
Provided support for care recipients with personal hygiene, emotional support, cleaning, and meal preparation. Assisted both care recipients and their relatives during difficult times.
Care Assistant
Solgården
Sep 2019 - Sep 2022 (3 years)
Assisted with personal care, emotional support, cleaning, and meal preparation for care recipients, similar to duties performed at Ängebo Retirement Home.
Logistics/Warehouse Worker/Salesperson
IKEA
Jun 2022 - Aug 2022 (2 months)
Worked as a truck driver, managing product deliveries, inventory, and customer orders. Provided customer service and sales support on the floor.
Non-Profit Janitor
SHRA
Sep 2018 - Sep 2019 (1 year)
Performed restoration and painting work at Sundsvall Raceway, prepared the drag racing track for competitions, and maintained the track surface.
Janitor
Svevia
Sep 2018 - Oct 2018 (1 month)
Conducted thorough moving cleaning in accommodation used for employees during a project.
Non-Profit Janitor
Bergeforsparken
Aug 2016 - Sep 2017 (1 year 1 month)
Performed cleaning and event preparation tasks, with a focus on interior design and various preparations for events.
Education
Degrees, certifications, and relevant coursework
YrkesAkademin
Professional Degree, Plant Driving
2022 - 2023
I studied to become a plant driver at the Vocational Academy in Sundsvall, through this course we learn about safety considerations in and outside the construction/plant machines, we have learned how to drive and use them in a safe, efficient and correct way, we have also gone through the machine control program Dig Assist as well as learning to carry out balances (measurement method) with a rotat
Sundsvall's high school Västermalm
Degree, Technology
2019 - 2021
I chose to study the technology program at Sundsvall's gymnasium Västermalm with a specialization in technology: design. With this course, I got a great outlet for my creativity as we often worked with both physical and digital creation, it was also through this that I got my computer knowledge and learned to master a number of different computer programs.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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