Open to opportunities

Sara Kara

@sarakara

Message

Customer-focused sales and service professional with strong problem-solving skills.

Sweden

Message

What I'm looking for

I seek a customer-facing role where I can solve problems, support sales targets, work with systems, and grow within a collaborative, service-oriented team.

I am a positive, motivated customer service and sales professional with hands-on experience across inbound support, fundraising, appointment booking, remediation work, and hospitality roles. I consistently deliver high customer satisfaction through clear communication, efficient problem-solving, and reliable case logging while working with multiple internal systems.

I work independently and in teams, meet targets, and maintain strong attention to detail. I bring multilingual communication skills (Swedish, English, Macedonian, Serbo-Croatian), administrative and billing experience, and social media content management to roles that value customer experience, operational reliability, and steady performance.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Concentrix

Jan 2022 - Jan 2025 (3 years)

Handled incoming calls including invoice inquiries and technical support, logged cases accurately across multiple systems, and contributed to high customer satisfaction through professional communication and efficient problem-solving.

Customer Support Case Logging Invoicing Technical Support CRM Systems Problem Solving Communication

Appointment Booker

Bättre Hem

Jan 2021 - Jan 2022 (1 year)

Contacted potential customers and scheduled appointments for ventilation services, working proactively to achieve booking targets and support the sales team.

Appointment Setting Sales Support Lead Qualification Scheduling

Remediation Technician

Ocab AB

Jan 2018 - Jan 2020 (2 years)

Cleaned and remediated properties after fire and water damage, met strict deadlines while ensuring safety and order on worksites and working efficiently within a team.

Safety Compliance Teamwork Time Management Quality Control

Telephone Fundraiser

Fundraiserbyrån AB

Jan 2022 - Present (3 years 9 months)

Built relationships with donors and raised support for charity through clear, engaging telephone communication, contributing to fundraising targets.

Fundraising Donor Engagement Telemarketing CRM Relationship Building Sales

Runner

Trädgården

Jan 2017 - Present (8 years 9 months)

Assisted serving staff with clearing, serving, and maintaining order to support efficient service during busy periods and contribute to a pleasant environment.

Table Clearing Customer Service Time Management Teamwork Hospitality

Education

Degrees, certifications, and relevant coursework

Såbäcksgymnasiet, Huddinge

Vocational Secondary Education, Children and Leisure – Social Work

2015 - 2018

Completed vocational secondary education in Children and Leisure with a focus on social work, gaining knowledge in communication, pedagogy, and working with people.