Jhonmery Duverge

Managed daily high-volume front-line operations, ensuring 100% compliance with corporate quality standards and brand guidelines. Resolved customer complaints and unexpected incidents on the spot with maximum efficiency and high-speed problem-solving skills.

Delivered luxury-tier customer service and personalized assistance to VIP international clients and high-profile executives. Coordinated fast-paced logistical setups and premium support for high-stakes corporate events, maintaining a flexible and agile response rate.

Provided high-level customer support and logistics management for massive international congresses with over 500 participants. Acted as the main point of contact for international delegates, solving real-time service requests in English and Spanish with high empathy.

Executed complex operational workflows (mise en place) for massive corporate accounts under strict corporate guidelines. Thrived in an ultra-fast-paced environment, keeping strict quality, hygiene, and visual standards without decreasing response times.

Technical training in design, planning, and addressing client needs.

Bachelor's degree in advertising with training in communication and audience-oriented communication.

High school diploma in general education.

High school diploma in secondary education.

Training focused on professional communication, organization, and information handling in bilingual work environments.