Lezlen Rosello Johansson
@lezlenrosellojohanss
Administrative support specialist at Welcome Hotel AB coordinating reservations, billing, and daily operations.
SwedenWhat I'm looking for
At Welcome Hotel AB, I coordinate daily administrative workflows across reservations, scheduling, billing, and requests from guests, vendors, and internal teams. I maintain digital booking records, verify invoicing details, and follow up on requests to support timely resolution.
Previously, I supported guest service and front-desk operations at Strawberry Hotel, Sheraton Hotel Stockholm, and Boracay Regency Beach Resort. My work included coordinating check-in workflows, handling guest requests and bookings, and maintaining accurate operational information.
Experience
Work history, roles, and key accomplishments
Shift Leader
Welcome Hotel AB
Mar 2022 - Present (4 years 7 months)
Coordinate daily administrative workflows, including reservations, scheduling, client communication, and cross-department requests. Handle invoicing, billing verification, and staff scheduling while ensuring adherence to procedures.
Barception Staff
Strawberry Hotel
May 2021 - Feb 2022 (9 months)
Managed reception, lounge, and facility operations across multiple hotel locations, handling guest-facing and administrative priorities. Coordinated visitor management and check-in workflows while resolving service issues.
Reception & Guest Service
Sheraton Hotel Stockholm
Jun 2016 - Jul 2020 (4 years 1 month)
Managed guest-facing service operations as a breakfast hostess and receptionist, maintaining accurate communication across daily hotel activities. Handled reception duties, supporting guest requests and front-desk workflows.
Guest Relations Associate
Boracay Regency Beach Resort
Jan 2008 - Oct 2009 (1 year 9 months)
Managed VIP guest service and activity bookings, coordinating requests with hotel teams and service providers. Processed guest check-in and check-out while maintaining accurate front-desk communication.
Education
Degrees, certifications, and relevant coursework
ABE International Business College
Bachelor of Science, Tourism
Bachelor of Science in Tourism from ABE International Business College in Manila, Philippines, completed in 2007.
Tech stack
Software and tools used professionally
Availability
Location
SwedenAuthorized to work in
Salary expectations
Social media
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