NVnonkwenkwezi vanda
@nonkwenkwezivanda
Dedicated sales representative with a focus on customer service excellence.
South AfricaWhat I'm looking for
I am a passionate sales representative with extensive experience in customer service and debt collection. Having worked with various reputable companies, I have honed my skills in adaptability, communication, and critical thinking. My journey began at Alpha Debt Management, where I successfully managed debt collection efforts while ensuring customer satisfaction.
Throughout my career, I have embraced opportunities to grow and develop my skills further. At Capita and WNS, I contributed to successful campaigns, demonstrating my ability to thrive in fast-paced environments. My commitment to excellence is reflected in my attention to detail and collaborative spirit, which I bring to every project I undertake.
As I continue to advance my career, I am eager to leverage my expertise in a dynamic organization that values human resources and fosters growth. I am excited about the prospect of contributing to a team that prioritizes customer service and innovation.
Experience
Work history, roles, and key accomplishments
Customer Service Representative Trainee
EXL South Africa
Jun 2024 - Present (1 year)
Underwent comprehensive training as a customer service representative for the IAG Campaign. Developed foundational skills in customer interaction and service protocols.
Customer Service Representative
WNS
Oct 2023 - Present (1 year 8 months)
Served as a customer service representative for the British Gas campaign (PAYGE). Provided support and resolved issues, maintaining high standards of customer satisfaction.
Customer Service Representative
Capita
Oct 2022 - Present (2 years 8 months)
Handled customer service for the British Gas campaign (PAYGE), managing a high volume of calls. Ensured accurate information dissemination and effective resolution of customer concerns.
Customer Service Representative
Merchants
Dec 2021 - Present (3 years 6 months)
Provided comprehensive customer service for the Walmart campaign at Marko. Addressed customer inquiries and resolved issues efficiently to ensure satisfaction.
Sales Representative
Alpha Debt Management
Jan 2019 - Present (6 years 5 months)
Managed debt collection processes, effectively recovering outstanding payments. Utilized strong negotiation and communication skills to resolve financial disputes with clients.
Education
Degrees, certifications, and relevant coursework
St Patrick's Senior Secondary School
Grade 12, General Studies
Completed secondary education at St Patrick's Senior Secondary School, achieving a Grade 12 qualification. Focused on foundational subjects to prepare for future academic or professional pursuits.
Availability
Location
South AfricaAuthorized to work in
Job categories
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