PD

Open to opportunities

PAMELLA DLAMINI

@pamelladlamini

I’m a sales and collections professional who turns leads into customers through strong communication.

What I'm looking for

I’m looking for a Sales Associate role where I can use lead generation and collections experience to convert leads, deliver strong customer service, and contribute to sales results in a supportive, professional environment.

I’m a sales and collections professional with experience across lead generation and lead qualification, customer service, and communication. I’ve worked as a Sales agent, Debt Collector, and Customer service Agent, building my ability to handle customers professionally and move conversations from interest to action.

From hospitality roles to collections and sales, I’ve developed a practical, results-focused approach grounded in problem solving and negotiations. I’m now targeting a Sales Associate position where I can apply my customer service mindset, collections experience, and computer skills to drive performance and support a strong customer experience.

Experience

Work history, roles, and key accomplishments

KF

Cashier

May 2024 - Sep 2025 (1 year 4 months)

Processed customer transactions and provided service at the counter while maintaining a smooth and accurate checkout experience.

Cashiering Customer Service Communication Problem Solving Accuracy

MC

Sales Agent

Mamela Consulting

Mar 2021 - Aug 2022 (1 year 5 months)

Supported sales efforts by engaging customers, qualifying opportunities, and maintaining effective communication throughout the sales process.

Sales Lead Qualification Lead Generation Communication Customer Service Problem Solving

VC

Debt Collector

Vericred Collections

Oct 2019 - Jan 2021 (1 year 3 months)

Managed debt collection activities by contacting customers, addressing queries, and working toward repayment outcomes.

Collections Communication Customer Service Problem Solving Record keeping

VS

Sales Agent

Vocalcom Solutions

Jan 2018 - Feb 2019 (1 year 1 month)

Conducted outbound sales activities, focusing on customer engagement and qualifying leads to support revenue growth.

Sales Lead Generation Lead Qualification Communication Problem Solving Customer Service

CC

Customer Service Agent

Cci

Dec 2016 - Dec 2017 (1 year)

Handled customer inquiries and resolved issues through clear communication and customer-focused support.

Customer Service Communication Problem Solving Complaint Handling client support

HH

Waitress

Jul 2014 - Dec 2014 (5 months)

Provided customer service in a hotel environment by addressing guest needs and ensuring a smooth dining experience.

Customer Service Problem Solving Teamwork

Education

Degrees, certifications, and relevant coursework

EC

eThekwini TVET College

Tourism N5 and N6, Tourism

2015 - 2016

Completed Tourism N5 and N6 at eThekwini TVET College from 2015 to 2016.

DC

Durban Central technical College

Tourism N4, Tourism

2013 - 2014

Completed Tourism N4 at Durban Central Technical College from 2013 to 2014.

SS

Siyabonga secondary school

Matric, Secondary Education

2012 -

Grade: 12

Completed Matric (Grade 12) at Siyabonga secondary school.

Tech stack

Software and tools used professionally

Gmail

Objective

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