NT

Open to opportunities

Ntombifuthi Tshabalala

@ntombifuthitshabalal

Customer Service Representative and Debt Collector focused on resolving issues, improving retention, and maintaining accurate records.

What I'm looking for

I’m looking for a customer-focused role where I can resolve inquiries quickly, use data insights to improve service, and collaborate with a supportive team to strengthen loyalty and retention.

I’m a customer service professional with a proven track record of enhancing customer satisfaction and loyalty. I manage customer inquiries with clear communication and fast, effective problem-solving.

In my Customer Service roles, I handle incoming calls and emails, maintain accurate records of interactions, and collaborate with team members to improve service efficiency. I also use data-driven insights to identify trends and strengthen service strategies.

I’ve contributed to measurable results, including increased retention rates through cross-functional collaboration to improve customer experience. I’m detail-oriented when handling transactions and focused on delivering seamless, effective support.

Earlier, as a Debt Collector, I conducted collections on overdue accounts, communicated with debtors to negotiate payment plans, generated reports on collection progress, and ensured compliance with legal regulations—all while continuing to provide excellent customer service.

Experience

Work history, roles, and key accomplishments

NM

Customer Service Representative

NuDebt Management

Feb 2024 - Apr 2026 (2 years 2 months)

Provided exceptional customer service by addressing inquiries and resolving issues promptly via calls and email while maintaining accurate interaction records. Collaborated with team members to improve service efficiency and handled transactions with attention to detail.

Customer Service Call Handling Email Support Record keeping Team Collaboration Transaction Processing Data Analysis

PL

Customer Service

PLP

Jan 2022 - Dec 2023 (1 year 11 months)

Managed customer inquiries through effective communication and problem-solving, addressing issues promptly to support satisfaction and loyalty. Used data-driven insights to identify service trends and collaborated with cross-functional teams to improve retention rates.

Customer Support Communication Problem Solving Data Analysis Customer Retention Cross Functional Collaboration

NG

Debt Collector

Nimble Group

Feb 2021 - Nov 2021 (9 months)

Conducted collections activities on overdue accounts by communicating with debtors to negotiate payment plans and maintaining accurate records of conversations and payments. Generated collection progress reports, collaborated with credit agencies, and ensured compliance with legal regulations while providing customer service.

Debt Collection Negotiation Payment Plan Management Compliance Reporting Credit Agency Coordination Customer Service Record keeping

Education

Degrees, certifications, and relevant coursework

KS

Katlehong Secondary School

Grade 12, Grade 12 (Matric)

2016 - 2020

Completed Grade 12 with a focus on critical thinking, problem-solving, and teamwork. Studied subjects supporting mathematical literacy, business studies, and economics, and participated in group projects and presentations.

Tech stack

Software and tools used professionally

Gmail

Enhance

Dynamic

Objective

Jan

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