Open to opportunities

Oyena Mbatani

@oyenambatani

Message

Passionate marketing professional with customer service, sales, and relationship-building expertise.

South Africa

Message

What I'm looking for

I seek a customer-focused marketing or sales role where I can leverage my customer service, billing and relationship-building skills to meet KPIs and grow professionally.

I am a budding, passionate marketing professional with hands-on experience in customer service, outbound sales, and retail merchandising across multiple campaigns and industries. I have supported billing, prepayments, debt recovery and product education while consistently meeting daily, weekly and monthly KPIs.

I combine strong negotiation, networking and client-relationship skills with proficiency in Microsoft Office and data capturing to drive customer satisfaction and sales outcomes. I am completing a Diploma in Marketing Management and seek opportunities to apply my customer-focused marketing and sales experience to grow within a dynamic team.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Agent

Current

Synergy Contact Centre

Nov 2022 - Present (2 years 11 months)

Handled chat and email support for The White Company and assisted EDF customers with billing, prepayments and debt recovery while meeting daily, weekly and monthly KPIs and completing product training.

Customer Service Billing Debt Recovery KPIs Email Support Chat Support Product Training

Sales Agent

Ignition

Jan 2020 - Jun 2020 (5 months)

Executed outbound sales campaigns, maintained customer databases, contacted prospects via phone, email and social media, and produced weekly reports on customer feedback and sales performance.

Outbound Sales Lead Generation CRM Reporting Customer Education Database Management

Customer Service Agent

WNS

Jun 2019 - Jan 2020 (7 months)

Supported Telkom customers with directory services, resolved complaints, monitored customer trends and recommended product/service changes while submitting weekly activity reports.

Customer Support Reporting Trend Analysis Account Management

Merchandiser

Truworths

Dec 2016 - May 2017 (5 months)

Managed stock presentation and pricing on the sales floor, coordinated with suppliers and distributors, and optimized displays to maximize customer interest and sales.

Merchandising Stock Management Pricing Visual Merchandising Sales Analysis

Education

Degrees, certifications, and relevant coursework

Mangosuthu University of Technology

Diploma, Marketing Management

Diploma in Marketing Management in progress at Mangosuthu University of Technology with studies focused on marketing principles and practical applications.