nonike victoria

Lead cross-border operations and client success for an SME specializing in automotive parts, lubricants, batteries, and real estate across The Gambia, Nigeria, Turkey, and China. Manage 50+ B2B accounts, implement import compliance and cross-border logistics improvements maintaining 100% on-time delivery, and brokered an Esan Batteries distribution partnership during the 2026 Istanbul trade missio

Managed 100+ client accounts as the primary relationship contact, sustaining 95% monthly retention and 97% onboarding documentation accuracy using HubSpot, Jotform, and EHR systems. Implemented Slack and Asana workflows reducing admin follow-up time 20% and improving team response SLAs, while handling Wave invoicing and resolving 98% of client inquiries within 1–24 hours.

Served as an Institutional Relationship Manager covering corporate banking, correspondent banking, financial institutions, and treasury sales, managing 20+ high-value clients and a $10M+ credit portfolio. Grew the deposit base 70% and expanded correspondent bank line limits 40%, resolved escalations across client segments, authored IMTO and Insurance Partnership product papers, and built daily Fin

Advised 40+ SMB and individual clients on business, life, and health insurance while sustaining an 80%+ annual renewal rate. Maintained 100% KYC compliance and managed ongoing client advisory and renewal processes.

Advised 40+ SMB and individual clients on business, life, and health insurance, sustaining 80%+ annual renewal rates with 100% KYC compliance. Managed ongoing client advisory and renewal workflows to support consistent retention.

Managed product inquiries and mapped patient journeys to appropriate healthcare professionals while maintaining 100% confidential transaction records. Executed client re-engagement outreach for inactive accounts to improve retention metrics and support revenue growth.

Achieved a 100% conversion rate on Motor Insurance and Group Life through broker networks and co-insurance transactions, meeting all quarterly sales targets. Advised clients on insurance product suitability and handled underwriting requests, premium quotes, and claims within defined timelines.

Produced financial statements, journal entries, and account reconciliations during NYSC service, building finance reports using Excel and Power BI. Supported routine finance close activities with accurate documentation and reporting.

Interviewed 25+ C-suite and industry stakeholders and published 3+ weekly features for a 10K+ readership under live print deadlines. Investigated regulatory and supply chain compliance across consumer goods and delivered end-to-end investigative and lifestyle content.

Interviewed 25+ C-suite and industry stakeholders and researched regulatory and supply chain compliance issues. Published 3+ weekly features for a 10K+ readership under live print deadlines.

Delivered community health education to 300+ individuals alongside clinical staff, covering chronic disease monitoring, stress management, and wellness programs. Helped participants improve understanding and engagement with preventative health practices through outreach sessions.

Currently pursuing an International MBA program at Rome Business School.

In-progress International MBA program at Rome Business School.

Grade: Second Class Upper (CGPA 4.18/5.0)

Earned a Bachelor’s degree in Mass Communication from the University of Nigeria, Nsukka.