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Debby Johnson

@debbyjohnson

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Renewal & Account Coordinator at GlobalData, managing 80+ client accounts with 98% renewal accuracy.

United Kingdom

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What I'm looking for

I’m seeking to relocate to Dubai for a customer success or client retention opportunity that offers visa sponsorship and relocation support.

At GlobalData, I manage more than 80 client accounts and achieved 98% renewal accuracy across tech, industrial, and consulting sectors. I use Salesforce insights to support sales planning, lead nurturing, and upsell opportunities.

I developed a client feedback loop that improved satisfaction ratings by 12% through targeted follow-ups and personalised solutions. I also initiated a cross-departmental effort that increased average account value by 10% within six months.

As a Client Relations Associate (Claims & Recovery), I increased client recovery rates by 15% through negotiation with CEOs, brokers, and legal teams. I designed a negotiation template that reduced resolution times by 18%.

Earlier, at Haven Claims, I supported clients through claim processes and increased repeat engagement by 10%. At My Property Host, I led client service operations and helped increase repeat bookings by 25%.

Experience

Work history, roles, and key accomplishments

Current

Renewal & Account Coordinator

Current

GlobalData

May 2024 - Present (2 years 6 months)

Managed 80+ client accounts with 98% renewal accuracy, fostering B2B relationships across tech, industrial, and consulting verticals. Leveraged Salesforce insights to support sales planning, driving lead nurturing and upsell opportunities by 15%.

Salesforce HubSpot Business Relationship Management Contract Renewal Lead Nurturing Upselling client feedback Market Analysis team training

Client Relations Associate

Claims & Recovery

Nov 2023 - May 2024 (6 months)

Increased client recovery rates by 15% through effective stakeholder management and negotiation with CEOs, brokers, and legal teams. Designed a standardized negotiation template that reduced resolution times by 18%.

Stakeholder Management Negotiation Issue Analysis Risk Assessment Reporting LinkedIn Outreach

Client Support Specialist

Haven Claims

Mar 2023 - Jun 2023 (3 months)

Handled complex customer interactions, delivering tailored support for claim processes and boosting repeat client engagement by 10%. Guided clients through detailed service offerings with a focus on relationship-driven outcomes.

Customer Support Claim Processing Client Engagement Relationship Management

Customer Engagement Advisor

HMPO (Serco)

Oct 2022 - Mar 2023 (5 months)

Resolved 30+ daily queries with empathetic and efficient service, contributing to consistently high customer satisfaction scores. Collaborated with teams to optimise customer support workflows.

Customer Engagement Query Resolution Workflow Optimization Teamwork

On-site Manager - Client Relations

My Property Host

Jan 2020 - Jun 2022 (2 years 5 months)

Led client service operations across high-demand sites, driving a 25% increase in repeat bookings through relationship-based strategies. Coordinated with contractors and internal teams to deliver tailored services in a competitive market.

Client Relations Operations Management Relationship Building Coordination