Looking for a job

Gloria Kabazaire

@gloriakabazaire

Client and relationship management professional with 10+ years of experience across financial services, portfolio management and customer experience.

Germany

Message

What I'm looking for

I'm looking to apply my customer success, strategic account management, and commercial growth experience to strengthen customer retention, adoption, and long-term account value.

MBA-qualified professional with over 10 years of experience in financial services, relationship management and customer experience. I have managed corporate, commercial and institutional portfolios, built trusted relationships with senior stakeholders and spearheaded portfolio growth ,client acquisition and retention across diverse and complex client environments.

Based in Germany, I bring strong commercial judgement, client advisory expertise and an international perspective to building relationships that create long-term value. I am open to global remote opportunities across relationship management, customer success, account management and client experience.

Experience

Work history, roles, and key accomplishments

Relationship Manager - Corporate & Investment Banking

Ecobank Uganda

Mar 2023 - Sep 2025 (2 years 6 months)

Managed 40+ multinational and institutional client relationships, driving account growth and cross-functional delivery of banking solutions. Increased portfolio value by approximately 70% in one cycle.

Strategic Account Management Client Advisory Risk And Compliance Liquidity Management Lending Treasury Solutions

Relationship Manager - Commercial Banking

Ecobank Uganda

Mar 2022 - Feb 2023 (11 months)

Oversaw a portfolio of 50+ mid-sized enterprise clients, focusing on relationship development, retention, and account expansion. Increased fee-based income by 40% and improved portfolio contribution by 55%.

Customer Growth Retention Account Management Client Delivery Portfolio Management

Customer Success Manager (Operations & Service Quality)

Ecobank Uganda

Jul 2019 - Feb 2022 (2 years 7 months)

Managed customer experience, onboarding, service recovery, and product adoption. Championed a digital banking initiative that increased platform adoption by 60%.

Customer Onboarding Product Adoption Escalation Management Customer Retention Digital Banking

Banking Officer

Ecobank Uganda

Jan 2014 - Jun 2019 (5 years 5 months)

Developed a strong foundation in customer operations, relationship management, and business development through customer acquisition and digital service adoption.

Customer Relationship Management Customer Acquisition Business Development Digital Services