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Nonceba Ncube

@noncebancube

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I resolve high-volume customer inquiries through accurate CRM workflows, fast ticket handling, and clear communication.

South Africa

Message

What I'm looking for

I'm seeking a full-time Customer Support Representative role where I can deliver high-impact student and client support, meet response targets, and reduce queue bottlenecks.

At Dash BPO, I resolved 60+ customer inquiries daily while maintaining a 95% first-contact resolution rate and a 92% customer satisfaction score across 1,200+ calls. I exceeded monthly targets by 12% through high-volume inbound and outbound calling and efficient CRM workflows.

I also reduced account record errors by 25%, accelerated ticket resolution by 15%, and bring frontline cashier experience managing 100+ daily transactions with accurate reconciliation.

Experience

Work history, roles, and key accomplishments

Sales And Customer Service Representative

Dash BPO

Nov 2023 - Mar 2025 (1 year 4 months)

Resolved 60+ daily customer inquiries, maintaining a 95% first-contact resolution rate, and exceeded monthly performance targets by 12% through efficient call handling. Reduced client account record errors by 25% and maintained a 92% customer satisfaction score across 1,200+ calls.

Inbound Outbound Calls CRM documentation HubSpot Google Workspace Microsoft Office Remote Tools First Contact Resolutions Escalation Pathways Customer Support

Frontline Customer Support And Cashier

Luna Foods and Big Joe’s Pies

Executed 100+ daily customer transactions with 100% register reconciliation accuracy and reduced peak-hour wait times by 20% by managing order queues and providing product recommendations.

Cash Handling Point of Sale Customer Service Order Management Teamwork