Zanele Mguye

I am a dedicated customer service professional with extensive local and international experience across phone, chat, email and face-to-face channels. I bring a strong work ethic, fast learning ability, and a focus on resolving customer issues efficiently.

Most recently I worked at Merchants/Date International supporting the HSL desk for an American client (DoorDash), handling consumer queries via chat, email and calls. Prior roles include front desk and floor management support at Cash Crusaders.

I hold certifications in Occupational Health and Safety and retail training, and I continuously seek to expand my skills in customer-facing systems and safety practices. I am proficient with tools such as Salesforce, Teams, Slack and Zoom.

I thrive in environments that encourage professional growth and value consistent, empathetic customer support. I am eager to apply my multi-channel support experience and interpersonal strengths to a role where I can grow and contribute to team success.