Ntombizonke Semane
@ntombizonkesemane
I resolve high-volume customer issues across international call centre operations using Salesforce and Zendesk.
South AfricaWhat I'm looking for
I've supported customers at Capital One and DoorDash through inbound and outbound communication, service queries, follow-ups, and case management.
At DoorDash, I investigated reimbursements, fraudulent receipts, disputes, and account-related issues for Dashers across international markets. I managed cases in Salesforce and workflow tools, maintained accurate documentation, and worked against DWR, AQA, operational KPI, and quality standards.
My performance has been recognised with Rookie of the Month and DWR Champion awards for strong contribution.
I also bring customer-facing retail experience from Truworths, where I assisted with product information and service needs. I use Salesforce, Zendesk, Slack, Microsoft Office, Zoom, POS systems, and workflow tools to provide clear, professional support.
Experience
Work history, roles, and key accomplishments
Handle customer interactions professionally while identifying and resolving service-related queries. Manage inbound and outbound customer communication and follow-up activities.
Education
Degrees, certifications, and relevant coursework
National Senior Certificate (Matric)
National Senior Certificate, General
Completed secondary education and obtained the National Senior Certificate (Matric).
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
Skills
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