NSNompilo Shozi
@nompiloshozi
I am goal-oriented with a strong background in project management, operations and customer service.
South AfricaWhat I'm looking for
I am a results-oriented individual with a strong background in project operational support, customer service, and sales. With a proven track record of delivering exceptional outcomes, I am always willing to take on new challenges and add to the successes of the team and organization.
Throughout my career, I have demonstrated strong communication and problem-solving skills, with the ability to work effectively in fast-paced environments. My experience in sales and customer service has equipped me with the skills to provide excellent feedback to management and drive continuous improvement strategies.
I am a team player with a kind and easygoing demeanor, but I never compromise when it comes to my expertise and ability to deliver excellent outcomes. I am always looking for opportunities to grow and develop my skills, and I am excited to bring my skills and experience to a new role.
Experience
Work history, roles, and key accomplishments
RE • Develop and execute project work plans.
• Identify scope changes, approval on change orders, escalate issues within project timelines and budgets.
• Create and review quotes on Salesforce.
• Act as primary customer contact, manage daily project activities on Google Suite.
RESales Operations Administrator
RetailNext
Mar 2022 - Present (3 years 3 months)
Produced reports for Account Directors and Executives to track growth on Salesforce CRM, developed presentations for management, and drove continuous improvement strategies to increase profit margins.
Sales Consultant (Outbound)
Bidvest (Pty) LTD
Feb 2021 - Feb 2022 (1 year)
Provided sales support within set targets, verified and updated customer information on the Salesforce system, and advised customers on the best products for their needs.
Sales Customer Service Agent (Inbound)
Outworx
Jun 2020 - Feb 2021 (8 months)
Provided sales support within set targets, verified and updated customer information on the Trio system, and processed sales on the Oneshop system.
Technical Customer Service Agent (Inbound)
CCI
Jan 2020 - Jun 2020 (5 months)
Resolved customer queries within service level agreement, provided technical support on telecommunication issues, and updated tickets logged by customers with excellent quality feedback.
Education
Degrees, certifications, and relevant coursework
Nompilo hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Social media
Job categories
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