Looking for a job

Nompilo Shozi

@nompiloshozi

Message

I am goal-oriented with a strong background in project management, operations and customer service.

South Africa

Message

What I'm looking for

Looking for a challenging role that utilizes my skills and experience in project operational support, customer service, and sales to drive business growth and success.

I am a results-oriented individual with a strong background in project operational support, customer service, and sales. With a proven track record of delivering exceptional outcomes, I am always willing to take on new challenges and add to the successes of the team and organization.

Throughout my career, I have demonstrated strong communication and problem-solving skills, with the ability to work effectively in fast-paced environments. My experience in sales and customer service has equipped me with the skills to provide excellent feedback to management and drive continuous improvement strategies.

I am a team player with a kind and easygoing demeanor, but I never compromise when it comes to my expertise and ability to deliver excellent outcomes. I am always looking for opportunities to grow and develop my skills, and I am excited to bring my skills and experience to a new role.

Experience

Work history, roles, and key accomplishments

Current

Junior Project Manager

Current

RetailNext

May 2024 - Present (1 year 1 month)

• Develop and execute project work plans.
• Identify scope changes, approval on change orders, escalate issues within project timelines and budgets.
• Create and review quotes on Salesforce.
• Act as primary customer contact, manage daily project activities on Google Suite.

Current

Sales Operations Administrator

Current

RetailNext

Mar 2022 - Present (3 years 3 months)

Produced reports for Account Directors and Executives to track growth on Salesforce CRM, developed presentations for management, and drove continuous improvement strategies to increase profit margins.

Salesforce CRM Presentation Continuous Improvement

Sales Consultant (Outbound)

Bidvest (Pty) LTD

Feb 2021 - Feb 2022 (1 year)

Provided sales support within set targets, verified and updated customer information on the Salesforce system, and advised customers on the best products for their needs.

Salesforce Customer Service Sales Support Product Knowledge

Sales Customer Service Agent (Inbound)

Outworx

Jun 2020 - Feb 2021 (8 months)

Provided sales support within set targets, verified and updated customer information on the Trio system, and processed sales on the Oneshop system.

Customer Service Sales Support

Technical Customer Service Agent (Inbound)

CCI

Jan 2020 - Jun 2020 (5 months)

Resolved customer queries within service level agreement, provided technical support on telecommunication issues, and updated tickets logged by customers with excellent quality feedback.

Technical Support Customer Service Troubleshooting