Nokulunga Mbanjwa

I am a dedicated and enthusiastic Customer Service and Sales professional with proven experience in contact centres, customer retention, policy administration, and compliance. My journey in the industry has equipped me with the skills to manage inbound and outbound queries effectively, upsell products, and deliver excellent service across regulated industries.

In my most recent role as a Customer Service Advisor at Huntswood, I provided support for UK-based clients in financial services, handling complex complaints while ensuring FCA compliance. I consistently met quality assurance targets and maintained a high call resolution rate, all while adhering to GDPR standards. My previous experience as a Sales Agent at CCI South Africa further honed my abilities in upselling and client satisfaction, where I successfully hit weekly sales targets and ensured first-call resolution.

Currently, I am working as an Insurance Broker Agent, where I manage policyholder queries and generate insurance quotes. I am passionate about providing outstanding client support and am eager to continue delivering value-driven results in my next role as a Customer Sales Advisor.