Open to opportunities

Zimasa Mpongwana

@zimasampongwana

Message

Detail-oriented sales consultant with strong product knowledge and communication skills.

South Africa

Message

What I'm looking for

I am looking for a role that values communication and problem-solving, offering opportunities for growth.

I am a detail-oriented and collaborative sales consultant with a proven track record in providing exceptional client service. My experience spans several roles where I have honed my skills in communication, problem-solving, and multitasking. I thrive in fast-paced environments and am dedicated to understanding client needs to deliver tailored solutions.

During my tenure at Sanlam, I successfully conducted outbound calls to share information about risk covers, converting leads into sales while managing client queries and updating their details. My previous roles at Home Choice and RCS further developed my ability to handle both inbound and outbound calls, offering clients various financial products and resolving their concerns efficiently. I am currently pursuing a National Diploma in Financial Accounting, which complements my practical experience and enhances my understanding of the financial services industry.

Experience

Work history, roles, and key accomplishments

Sales Consultant

Sanlam Head Office

Jun 2020 - Apr 2024 (3 years 10 months)

As a Sales Consultant at Sanlam, I conducted outbound calls to share information about risk covers and successfully converted leads into sales. I offered clients retirement cover, investments, and savings plans while handling client queries and updating details.

Outbound Sales Client Relationship Management Risk Assessment Communication Skills Problem Solving Lead Conversion Product Knowledge Time Management

Sales Consultant

Home Choice

Nov 2018 - Jan 2020 (1 year 2 months)

At Home Choice, I managed both outbound and inbound calls, offering clients loans and funeral cover. I sold products directly from the magazine and online store, resolving client queries and complaints effectively.

Customer Service Product Knowledge Communication Skills Problem Solving Loan Processing Time Management

Telemarketing Agent

RCS

Apr 2018 - Jul 2018 (3 months)

As a Telemarketing Agent at RCS, I conducted outbound calls to offer clients loans, both long and short term, enhancing my sales and communication skills.

Telemarketing Outbound Sales Communication Skills Customer Engagement Time Management

Customer Service Representative

Zando

Aug 2017 - Dec 2017 (4 months)

In my role at Zando, I responded to customer emails and web chats, resolving queries and complaints to ensure customer satisfaction.

Customer Service Email Communication Problem Solving Time Management

Customer Service Agent

Silulo Ulutho Technologies

Jan 2017 - Jun 2017 (5 months)

At Silulo Ulutho Technologies, I provided customer service and administrative support, assisting with document processing and technical support for mobile devices.

Customer Service Administrative Support Technical Support MS Office Communication Skills Problem Solving

Quality Assessor

Emerald Life

Jan 2016 - Dec 2016 (11 months)

As a Quality Assessor at Emerald Life, I monitored agent-client interactions to ensure adherence to policies, updated client records, and confirmed policy details.

Quality Assurance Data Management Communication Skills