Olwethu Mkungu
@olwethumkungu
I am a customer service advisor experienced in UK finance and motor insurance.
South AfricaWhat I'm looking for
I am a customer service professional with hands-on experience working UK customers on motor insurance at Teleperformance and UK finance at Concentrix, handling inbound and outbound calls, live chats and emails. I have been recognized as Best QA and Top Performer and hold Trainer, Supervisor and Recruiter certificates.
I bring strong management, problem-solving and complaint-resolution skills, plus computer literacy and active listening, and I am motivated to grow professionally in roles that allow me to train others and progress into supervision.
Experience
Work history, roles, and key accomplishments
Customer Services Advisor
Concentrix
Jun 2025 - Present (2 months)
Provide customer service support for UK finance customers via inbound calls, live chats, and emails, handling inquiries and resolving complaints.
Customer Service Operations
Teleperformance
Oct 2023 - May 2025 (1 year 7 months)
Handled inbound and outbound calls, live chats, and emails for UK motor insurance customers, resolving complaints and maintaining service quality.
Education
Degrees, certifications, and relevant coursework
Glendale High School
National Senior Certificate, General Education
Completed the National Senior Certificate (Matric) at Glendale High School in 2021.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
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