Open to opportunities

Nelisiwe Kholong

@nelisiwekholong

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Experienced sales advisor with a strong customer service background.

South Africa

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What I'm looking for

I am seeking a role that allows me to leverage my sales expertise and contribute to a dynamic team.

I am an experienced sales and customer service professional with over 10 years of proven success in building strong client relationships and driving revenue growth. My career began at Old Mutual as a Sales Advisor, where I excelled in prospecting and lead generation, identifying potential clients through networking, cold calling, and referrals. I have a deep understanding of insurance products and am skilled in explaining their benefits and coverage options to clients, ensuring they make informed decisions.

After my tenure at Old Mutual, I took on a role as a Field Marketer at Unilever, where I focused on brand promotion and visibility in retail outlets. I executed in-store marketing campaigns and collaborated with retailers to ensure proper shelf placement of FMCG products. Currently, I am a Customer Success Representative at Excess Telecom, where I handle inbound customer calls, resolve complaints, and maintain customer records. My goal is to leverage my expertise in a challenging role that contributes to organizational success.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Representative

Current

Excess Telecom

May 2023 - Present (2 years)

Handles inbound customer calls professionally, providing timely information and resolving complaints. Maintains customer records, collaborates with departments for satisfaction, and analyzes feedback for improvement.

Customer Service Communication Order Management Complaint Handling Collaboration Time Management Negotiation

Field Marketer

Unilever

Jul 2021 - Apr 2023 (1 year 9 months)

Responsible for brand promotion and visibility of FMCG products in retail outlets. Executed in-store marketing campaigns, collaborated with retailers for optimal shelf placement, and managed relationships with distributors to ensure product availability and sales performance.

Relationship Management Sales Performance Training Communication Problem Solving

Sales Advisor

Old Mutual

Feb 2012 - Jun 2021 (9 years 4 months)

Experienced Sales and Customer Service professional with over 10 years in the insurance sector. Skilled in prospecting, lead generation, and explaining various insurance products. Proven track record in building strong client relationships and exceeding sales targets through consultative selling and exceptional customer service.