Noadiah TitusNT
Open to opportunities

Noadiah Titus

@noadiahtitus

Enthusiastic customer service representative with a passion for client support.

Kenya

What I'm looking for

I am looking for a role that values customer relationships and offers opportunities for growth.

I am a dedicated Customer Service Representative with a strong focus on client interaction and virtual assistance. My experience includes resolving customer issues efficiently and managing remote communication, which has allowed me to foster positive relationships and contribute to customer loyalty. I am committed to delivering high-quality service and supporting product placement and brand promotion.

In my previous role as a Customer Assistant at Tairen Investments, I provided virtual assistance via email and phone, ensuring prompt responses to inquiries and maintaining accurate records. My time as a Merchandising Agent at Equaverse Enterprises further honed my skills in promoting products and enhancing customer experiences. I thrive in environments that encourage collaboration and adaptability, and I am eager to grow with forward-thinking organizations.

Experience

Work history, roles, and key accomplishments

TI

Customer Assistant

Tairen Investments

Jan 2022 - Dec 2023 (1 year 11 months)

Provided virtual customer assistance via email and phone, resolving inquiries and guiding clients through product options. Fostered positive customer relationships, contributing to repeat business and satisfaction. Maintained accurate records and ensured prompt responses to customer queries, supporting overall business efficiency.

EE

Merchandising Agent

Equaverse Enterprises

Jan 2020 - Dec 2021 (1 year 11 months)

Engaged with walk-in customers, promoting company products and assisting in product placement and sales inquiries. Increased product visibility and improved customer experience by ensuring merchandising standards. Supported in-stock management and customer preferences feedback for strategic product placement.

Education

Degrees, certifications, and relevant coursework

HA

Haven Light Academy

A-Level Diploma, General Studies

Completed both O-Level and A-Level curriculum, building foundational academic and communication skills.

Alison Online College logoAC

Alison Online College

Certificate, Virtual Assistant Training

Completed a Virtual Assistant Training program.

MU

MEWA University

Certificate, Accounting

Obtained a QuickBooks Intuit Accounting Certificate.

Tech stack

Software and tools used professionally

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