Open to opportunities

Prisca Abura

@priscaabura

Message

Resourceful customer support professional with over 5 years of experience.

Kenya

Message

What I'm looking for

I am looking for a role that values remote work, offers growth opportunities, and allows me to leverage my customer support skills.

I am a resourceful and dependable customer support and administrative professional with over 5 years of experience in fast-paced environments. My proven ability to work independently and manage multiple tasks remotely has allowed me to deliver timely and accurate support to both customers and internal teams. I am adept at using CRM tools, handling high-volume communications, and driving customer satisfaction.

Throughout my career, I have consistently met and exceeded performance and satisfaction targets. My experience includes roles such as Customer Service Representative at CCI Kenya, where I resolved product-related complaints with empathy and clarity, and as an Assistant Credit Control Officer at Tenspot Limited, where I managed customer outreach for timely loan repayment. I am committed to maintaining a distraction-free work environment and providing professional service with clarity and efficiency.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

CCI Kenya

Jul 2021 - Nov 2024 (3 years 4 months)

Delivered professional support to customers via phone and CRM platforms, consistently meeting and exceeding daily performance and satisfaction targets. Accurately processed customer orders, applications, and inquiries while resolving product-related complaints and service issues with empathy and clarity.

CRM Ticketing Systems Customer Support Conflict Resolution Data Entry Communication Customer Education

Assistant Credit Control Officer

Tenspot Limited

Dec 2020 - Jul 2021 (7 months)

Managed customer outreach for timely loan repayment and logged customer feedback and status updates using an in-house system. Educated customers on repayment options, handled objections professionally, and supported collections and payment processing with high accuracy.

Credit Control Customer Outreach Payment Processing Upselling Customer Engagement Logging

Merchandising Executive (FMCG)

Topline Marketing

Aug 2016 - Apr 2020 (3 years 8 months)

Designed and maintained product displays to boost visibility and sales, while monitoring competitor strategies and sharing insights with sales leadership. Ensured stock levels were optimal for promotional campaigns, resolved retail disputes, and built strong client relationships.

Merchandising Display Competitor Analysis Stock Management Client Relationship Management

Merchandiser

Treasure Communication

Dec 2015 - Jun 2016 (6 months)

Assisted with promotional execution and vendor coordination, ensuring product placement adhered to visual and sales standards. Maintained accurate records of inventory and display maintenance.

Inventory Management Display Maintenance Sales Standards

Education

Degrees, certifications, and relevant coursework

Zetech University

Diploma, Hospitality Management

2018 - 2020

Specialized in front office management, client care, and service excellence. Gained practical experience managing event logistics and customer-facing tasks.